Contact Us

We're here to help!

Get in Touch

Have questions about AI Talk Coach? Need help with your account? Want to request data deletion or exercise your privacy rights? We're here to help.

✉️

Email

For all inquiries, support, and privacy requests:

zsottomayor@gmail.com

We typically respond within 5 business days

📍

Mailing Address

For formal correspondence:

Jose Luis Sottomayor
AI Talk Coach
Rua Bartolomeu Dias, 83, 1e
1400-023 Lisboa
Portugal

What Can We Help You With?

💬 General Support

  • Questions about how to use AI Talk Coach
  • Technical issues or bugs
  • Feature requests and suggestions
  • Feedback about the Service

Subject line: "Support Request"

💳 Billing & Subscriptions

  • Questions about pricing or plans
  • Billing inquiries
  • Cancellation assistance
  • Refund requests

Subject line: "Billing Question"

🔒 Privacy & Data

  • GDPR or CCPA requests
  • Data deletion requests
  • Data export requests
  • Privacy questions

Subject line: "Privacy Request" or "GDPR Request" or "CCPA Request"

👤 Account Issues

  • Can't log in or access your account
  • Password reset problems
  • Account deletion
  • Email change requests

Subject line: "Account Issue"

⚖️ Legal Inquiries

  • Questions about Terms of Use
  • Copyright or trademark concerns
  • Legal notices or compliance
  • Partnership inquiries

Subject line: "Legal Inquiry"

🚨 Report an Issue

  • Report abuse or violations
  • Security vulnerabilities
  • Inappropriate content
  • Safety concerns

Subject line: "Report Issue" or "Security Concern"

Response Times

General Inquiries: Within 5 business days
Support Requests: Within 2-3 business days
Security Issues: Within 24 hours
GDPR Requests: Within 30 days (as required by law)
CCPA Requests: Within 45 days (as required by law)

Before You Contact Us

You might find answers faster by checking these resources:

  • Privacy Policy - Learn about how we handle your data, your rights, and privacy controls
  • Terms of Use - Understand your rights and responsibilities when using AI Talk Coach
  • Account Settings - Manage your profile, privacy settings, and subscription
  • Privacy Settings - Configure audio deletion, privacy mode, and data controls

When Contacting Us

To help us assist you quickly, please include:

  • Clear subject line: Use suggested subject lines above
  • Your account email: So we can locate your account
  • Detailed description: Explain the issue or question clearly
  • Screenshots: If reporting a bug or technical issue (if applicable)
  • Expected outcome: What would you like us to do?

Data Protection Officer

For EU users: As a small operation based in Portugal, we currently do not have a designated Data Protection Officer. However, all privacy-related inquiries are handled directly by Jose Luis Sottomayor at zsottomayor@gmail.com.

If you're unhappy with how we handle your data, you have the right to lodge a complaint with the Portuguese supervisory authority:

Comissão Nacional de Proteção de Dados (CNPD)
Website: www.cnpd.pt